The Community Migrant Resource Centre is seeking an experienced Customer Service Officer to provide settlement assistance for individuals and groups of newly arrived refugees, migrants and humanitarian entrants. You will report to the Office Manager and be responsible for a variety of client requests and inquiries via the telephone or in person over the counter in a professional manner while maintaining high standards in terms of customer service and administration support.
KEY RESPONSIBILITIES
Be the first point of contact for clients, visitors and service providers.
Provide excellent customer service to all clients, partners, service providers and guests via phone, email or ‘face to face’.
Provide accurate, valid and complete information.
Effectively manage multiple administrative and reception tasks.
Be proactive and take initiative in resolving issues related to office/ administration.
Provide administration support such as copying, scanning, filing, printing promotional materials as required.
Accurately check and promptly follow up with staff for fortnightly timesheets, leave balance using the Daily/Weekly Attendance Reports and ensure to be submitted with all accompanying forms & documentation within the deadline to enable scheduled payment.
Set up training/conference rooms including the testing of AV equipment for meetings.
Responsible for the effective collection, logging and distribution of mail in the Centre.
Maintain logs for the loan of AV equipment, banners & other CMRC equipment.
Liaise & keep records of IT equipment and work requests.
Monitor printer meter readings & CMRC contact person for technical support staff.
Responsible for weekday opening & closing of the centre & providing opening/closing procedural information to staff & external parties for evening & weekend usage.
Act as one of 3 CMRC points of contact for after-hours security calls.
Perform other duties as required by the Office Manager.
Provide administration support to the CEO and Finance Manager.
Employment Status
Full time – 35 hours per week
Salary
Social, Community, Home Care and Disability Services Level 2, (salary packaging available)
Location
Parramatta Head Office- level 4, 1 Horwood Place, Parramatta
SELECTION CRITERIA:
Essential
A minimum 3 years’ experience and enthusiasm for customer service role
Excellent customer service skills – skilled at engaging professional clients with a range of services, promoting new services and products and explaining the value of services
Demonstrated ability to undertake administrative duties and organisational skills with an ability to follow policies and standards to achieve business objectives
High level Microsoft skills in particular Word, Excel & Outlook
Highly developed written and verbal communications skills, ability to provide clear, accurate and timely communication
Ability to prioritise with high level time management skills & attention to detail to all areas of work
A positive attitude and team player approach with excellent interpersonal skills
Problem solving abilities that are solutions focussed
Desirable
Experience in the not for profit (NFP) industry
Written applications for the position should include:
Resume and response to selection criteria outlining your experience against each of the selection criteria listed above
Applications which do not address the selection criteria will not be considered
The successful candidate must provide a current National Police Clearance (obtained within last 6 months) and a Working with Children Check (for employment) in order to be employed in this role.
For more information about CMRC please go to www.cmrc.com.au or CMRC Facebook page
