Community Migrant Resource Centre’s SETS Program aims to equip and empower humanitarian entrants and newly arrived migrants, as they start their new life in Australia. SETS supports key areas of settlement including social cohesion, economic participation, women’s safety & security, education and career pathways and housing. We aim to provide the tools for clients to settle into Australia with confidence, by building their sense of agency and independence, as they move towards a future of belonging and a sense of wellbeing.

CMRC is seeking an experienced Client Services & Employment Specialist to provide settlement assistance to newly arrived families who have arrived in the last 5 years, with a focus on economic participation.

Key Responsibilities

Provide casework support and referral services to newly arrived families from refugee & migrant backgrounds
Provide Group Work Intervention Programs in line with Settlement Integration Framework Domains(inclusive of economic participation, education and capability building)
Collaborate with employment & industry stakeholders, to co-design inclusive economic participation pathway programs
Create customised job plans that outline the steps required to secure employment, including training, work experience, overcoming vocational and non-vocational barriers and linking clients to other support services

Conduct community consultations in partnership with ethno-specific associations and places of worship
Participate in network meetings with allied professionals
Provide advocacy for clients, who face systemic barriers in accessing mainstream services due to language barrier, or cultural, ethnic, religious bias
Provide daily data reports through online portals
Support design and delivery of forums that enhance the wellbeing and agency of refugee communities

Employment Status

Status	Part time – 28 hours per week
Salary	SCHADS Award – Grad 3 Pay Point 1 (Salary packaging available)
Location	Parramatta Head Office- level 4, 1 Horwood Place, Parramatta

SELECTION CRITERIA:

Essential

University or TAFE Degree ( Social Work ), or commensurate experience in the community/settlement sector
Knowledge and experience of DEX and Community Data Solutions (CDS)
Excellent interpersonal communication skills (written / oral)
Demonstrated experience/ability in client case management
Demonstrated ability to deliver key performance indicators on service contracts within agreed timeframes
Demonstrated community development experience; liaison and networking with internal and external stakeholders
Understanding of the issues and needs of newly arrived refugees and humanitarian entrants ( particularly women at-risk and refugees re-connecting with employment pathways )
Demonstrated understanding of trauma-informed practice
Ability to work and thrive in a team environment

Desirable:

Farsi/Dari language skills ( written/oral )
Have a current and clear Working with Children’s Check
Have a valid National Police Check

Written applications for the position should include:

Resume and response to selection criteria outlining your experience against each of the selection criteria listed above

Applications which do not address the selection criteria will not be considered.

The successful candidate must provide a current National Police Clearance (obtained within last 6 months) and a Working with Children Check (for employment) in order to be employed in this role.

For more information about CMRC please go to www.cmrc.com.au or CMRC Facebook page

Applications close: COB Thursday 23rd July 2026.

or any enquiries, please contact Priscella Mabor (Head Of Innovation & Impact) on 02 9687 9901 or via email: priscella.mabor@cmrc.com.au

Submit applications to: cmrc_admin@cmrc.com.au

CMRC adheres to the principles and practices of equal employment opportunity and workplace health and safety.